At TROVANE, we are committed to delivering your order safely, efficiently, and with the care expected of a luxury shopping experience.
All orders are carefully verified and prepared before shipment.
Orders are typically processed within 1–2 business days.
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.
Please note that processing times may be slightly longer during holidays, promotional periods, or due to unforeseen logistical circumstances.
Estimated delivery times after dispatch are:
Europe: 2–4 business days
International: 5–7 business days
Delivery times are estimates and may vary depending on the destination country, customs procedures, weather conditions, or carrier delays.
We work with trusted international courier services, including DHL, UPS, and FedEx, to ensure secure and reliable delivery.
Every shipment includes a tracking number, allowing you to monitor your order throughout its journey.
To offer a curated selection of luxury handbags, products may be sourced from different fulfillment locations.
If your order contains items stored in separate warehouses, they may be shipped individually and arrive on different dates. You will receive separate tracking information for each shipment when applicable.
For orders shipped outside the European Union, customs duties, import taxes, and local fees may apply depending on your country's regulations.
These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
Please ensure your shipping address is complete and accurate before placing your order.
TROVANE is not responsible for delays or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.
While we work exclusively with reputable shipping partners, delays may occasionally occur due to circumstances beyond our control.
If your order has not arrived within the estimated delivery timeframe, please contact us and we will gladly assist you in locating your shipment.
Our shipping partners (including DHL, UPS, and FedEx) will attempt delivery to the shipping address provided at checkout.
If you are unavailable at the time of delivery, the carrier may:
Make an additional delivery attempt;
Leave your parcel at a designated collection point or parcel locker;
Contact you to arrange an alternative delivery date, depending on the carrier and destination country.
Please follow the tracking information provided to monitor your shipment and any delivery instructions issued by the carrier.
If a shipment is returned to TROVANE because it was unclaimed, refused, undeliverable, or because an incorrect or incomplete shipping address was provided, any return shipping fees, customs charges, or carrier handling fees may be deducted from your refund or charged separately where applicable.
Please note that refused or unclaimed shipments are not considered canceled orders. Refunds, if applicable, will only be processed after the returned parcel has been received and any carrier or customs charges incurred have been settled.
To avoid delays or additional charges, please ensure that:
Your shipping address is complete and accurate;
Someone is available to receive the parcel or arrange collection within the carrier's specified timeframe;
Any applicable customs duties, taxes, or import fees are paid promptly where required.
If you have any questions regarding shipping or your order, our customer care team is here to help.
Email: info@trovane.be
