Frequently asked questions
Are all products authentic?
Yes.
Every product sold by Trovane is 100% authentic and sourced through trusted European luxury fashion partners.
We do not sell replicas, counterfeit products or unauthorized copies.
Every item is carefully inspected before being offered for sale.
Why are your prices lower than traditional luxury boutiques?
Luxury retailers often reject products because of very small cosmetic imperfections.
At Trovane, we believe these authentic luxury pieces still deserve to be enjoyed.
This allows us to offer genuine designer brands at significantly more accessible prices.
How long does delivery take?
Orders within Europe are generally delivered within 3–5 business days.
Delivery times may vary slightly depending on your location and courier.
Once your order has been shipped, you will receive a tracking number by email.
Which countries do you ship to?
We currently deliver throughout most European countries.
If your country is not available during checkout, please contact our customer support team.
Which courier services do you use?
Depending on the destination, orders are shipped using reliable international courier services such as DHL, UPS, DPD or other trusted logistics partners.
A tracking number is provided for every shipment.
Can I track my order?
Yes.
Once your order has been dispatched, you will receive an email containing your tracking information so you can follow your shipment at every stage.
Can I return my order?
Yes.
Customers may return eligible products within the applicable legal withdrawal period.
Items must be:
• Unused
• In their original condition
• Returned with all original packaging, labels and accessories
Please contact our customer service before sending a return.
Are the imperfections always visible?
Yes.
Transparency is one of our core values.
Whenever possible, any cosmetic imperfections are clearly described and shown in the product photographs.
We want every customer to know exactly what they are purchasing.
Do your products include original labels?
Many products are supplied with their original labels and packaging where available.
This information is always specified on the product page.
Is payment secure?
Absolutely.
All payments are processed through secure and encrypted payment providers to ensure your personal and financial information remains protected.
How can I contact customer support?
If you have any questions before or after your purchase, our customer support team will be happy to assist you.
Email: info@trovane.be
Whats app: 0032489394494
We aim to respond within one business day.
Why choose Trovane?
- 100% Authentic Designer Brands
- Carefully Selected Minor Imperfections
- Luxury at Accessible Prices
- Transparent Product Descriptions
- Secure Payments
- Fast European Shipping
- Dedicated Customer Support
At Trovane, we believe luxury should be authentic, transparent and accessible.
Still Have Questions?
If you didn’t find the answer you’re looking for, feel free to contact us — our team will be happy to assist you.